Anam uses your information to run a clinical-learning account, generate and assess fictional practice cases, keep your progress, and support the service. We do not sell your personal information or use your Google account data for advertising. You can export or delete your account from Profile.
1. Who we are
Anam is an educational clinical-simulation service operated from Ghana. In this policy, "Anam", "we", "us", and "our" refer to the team operating the Anam service at anamclinical.com.
For privacy questions or requests, email hello@anamclinical.com. Anam is the controller of the personal information described in this policy unless another party is identified as the controller for a specific service.
2. Information we collect
Account and profile information
We collect the details you provide when creating and maintaining an account. These can include your email address, display name or alias, profile picture, country, region, institution, training stage, preferred specialties, weekly practice goal, and notification preferences.
Practice and learning information
We store information needed to provide your learning record, including case settings, fictional patient sessions, questions and patient replies, transcripts, clinical reasoning submissions, assessment results, feedback, missed learning areas, follow-up exercises, recommendations, progress, and saved cases.
Voice information
If you use voice features, microphone audio is sent to a speech or AI service so that Anam can transcribe your words or provide a live simulated response. Anam generally stores the resulting text transcript as part of the session rather than a reusable recording of your raw microphone audio.
Technical, device, and support information
We may collect authentication and security information, IP-derived region, browser and device type, app performance, error diagnostics, usage events, cache identifiers, notification subscriptions, and the reports or messages you send to support. If you purchase a plan, we receive payment status and transaction identifiers from our payment provider, not your complete card details.
3. Google account data
When you choose Sign in with Google, Google and our authentication provider send Anam your basic profile information: your name, email address, profile picture, and a technical account identifier. We use this information only to create and secure your Anam account, sign you in, display your profile, communicate important account information, and provide support.
Anam does not request your Google password, Gmail messages, Google Drive files, contacts, or calendar. We do not sell Google user data, use it for targeted advertising, or transfer it for unrelated purposes. We disclose it only to service providers acting for us, when required by law, or when you direct us to do so.
You can disconnect Anam from your Google Account settings. Disconnecting Google does not by itself delete information already stored in your Anam account. You can delete the Anam account separately from Profile or by contacting us.
4. How we use information
We use personal information to:
- Create, authenticate, secure, and support your account.
- Generate fictional cases that fit selected learning settings and regional context.
- Run patient simulations and produce feedback, recommendations, and progress views.
- Save sessions, drafts, preferences, reports, and notifications across devices.
- Process subscriptions, prevent abuse, maintain service reliability, and troubleshoot errors.
- Understand aggregate product use and improve Anam's safety, quality, and performance.
- Meet legal obligations and protect users, Anam, and the public.
Depending on where you live, our legal bases may include performing our agreement with you, your consent, our legitimate interests in operating and improving a secure educational service, and compliance with legal obligations. You may withdraw consent where processing relies on consent.
5. AI, fictional cases, and voice processing
Anam uses artificial intelligence services to generate fictional patient material, simulate patient conversations, transcribe or respond to voice, assess learning submissions, and prepare feedback. Relevant case settings, consultation content, and reasoning may be sent to our AI service providers for these purposes.
Do not enter information that identifies a real patient. This includes names, dates of birth, addresses, contact details, hospital numbers, photographs, or unusual combinations of facts that could identify someone. Anam is not an electronic health record and is not intended to store confidential patient information.
AI output can be inaccurate, incomplete, or inconsistent. Feedback and scores are educational aids only and do not make decisions that produce legal or similarly significant effects about you.
6. Cookies and storage on your device
Anam uses necessary cookies to keep you signed in, protect sessions, and complete authentication. The web app also uses browser storage, including local storage, session storage, IndexedDB, and service-worker caches, to keep drafts, recent app data, preferences, notification state, and other information that makes navigation faster and supports limited offline behaviour.
We do not currently use third-party advertising cookies. Clearing browser data may sign you out, remove unsynchronised drafts, reset device-level choices, or require app content to load again.
7. Service providers and sharing
We share information only when reasonably needed to provide and protect Anam, including with:
- Supabase for authentication, database, and related backend services.
- Vercel for application hosting, delivery, and performance measurement.
- Google Cloud, Vertex AI, and Gemini services for AI generation and related processing.
- Sentry for privacy-reduced error and performance diagnostics.
- Whop for checkout, subscription, and payment-status processing where billing is used.
- Other professional providers that support security, operations, or legal compliance.
These providers may process information under their own terms and privacy commitments. We may also disclose information when required by law, to investigate abuse or security incidents, to protect rights and safety, as part of a business reorganisation, or with your direction. We do not sell your personal information.
8. How long we keep information
We generally keep account and practice information while your account remains active so that your library, progress, and feedback remain available. Support reports may be kept while they are being investigated and afterwards when reasonably needed to preserve support and security history. Technical logs and aggregate usage records may be retained for shorter or longer periods according to operational, security, accounting, and legal needs.
When you delete your account, we remove the active account information under our control. Limited information may remain temporarily in backups, security logs, completed payment records, or records we must keep by law. We delete or de-identify it when the relevant purpose expires.
9. How we protect information
We use administrative and technical safeguards designed to protect information, including encrypted network connections, restricted service credentials, authenticated access controls, database protections, monitoring, and diagnostic-data scrubbing. No internet service can guarantee complete security, so use a strong password and protect access to your device and email account.
10. Your choices and rights
Depending on your location, you may have rights to access, correct, export, delete, restrict, or object to processing of your personal information, and to withdraw consent. Anam provides profile editing, JSON export, notification controls, and account deletion from the Profile screen.
You may also contact hello@anamclinical.com. We may need to verify your identity before completing a request. You may complain to Ghana's Data Protection Commission or another data-protection authority available to you.
11. International processing
Anam is operated from Ghana and uses service providers whose systems may be located in other countries. Your information may therefore be processed outside your country. Where applicable, we rely on provider commitments and other lawful safeguards intended to protect information during international processing.
12. Children
Anam is designed for healthcare education and is not directed to young children. You must be old enough to consent to the processing of your information under the law where you live, or use Anam with the permission and supervision required by that law. Contact us if you believe a child has provided information without valid permission.
13. Changes and contact
We may update this policy when Anam's features, providers, or legal obligations change. We will post the revised version here, update the date above, and provide additional notice when a change is material.
Questions and privacy requests can be sent to hello@anamclinical.com.